As our week comes to a close, we would like to share this wonderful article on NYU Langone Health’s organizational culture transformation. By making their patients their top priority, NYU Langone reaps an unexpected boon: patient loyalty across generations of families. The Kimmel Pavilion is an 830,000-square-foot inpatient care facility that provides acute and intensive care services and step-down units in addition to pediatric care at the Hassenfeld Children’s Hospital.

As a transition and activation consultant to Kimmel Pavilion, HTS was fortunate to witness firsthand the dedication of its leadership and staff to providing a world-class patient experience.

Read about it here: