HTS’s Erin Clark and Tannya McFarlane were in Michigan last week to support the commencement of workflow planning at Upper Peninsula Marquette Hospital (UPMH). The goal, which is front and center for the hospital’s leadership, is to deliver patient-centered care through new and efficient workflows for both the patients and the staff. The team focused on the new central registration process with a walk-through to identify a patient’s path of travel. Starting from the parking deck and the main lobby, the team headed to the registration area and finally, to the appointment location. At a previous interview with TV 6 News, Mary Armijo, Associate Administrator said, “Our biggest concern obviously is patient safety and we want to make sure everyone gets to the new location in a safe manner,”
The new $300 million, 275-bed state-of-the-art hospital and medical office complex is on track to open in the Spring of 2019.
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