“Piglet noticed that even though he had a Very Small Heart, it could hold a rather large amount of Gratitude.” – A.A. Milne

Last month, we celebrated our team and staff who had 5 and 10 year milestone anniversaries with HTS. I have been with the company for 11 years now, and every so often, I reminisce about “the good old days!” It’s hard to believe that so many years have passed.

I am so grateful for each day I wake up and am able to do what I love with the people I love. Our team is such an amazing group of people. It is literally going to work with my family and friends! We have created our own HTS family and culture, and have gotten to know each other fairly well. We finish each other’s sentences, anticipate needs, know each other’s food preferences, and even share outfits when our luggage doesn’t arrive!

Every week, I am thankful and impressed with all that we do, and with our commitment to improvement. Eleven years ago, we had big dreams, few tools, and one client in Los Angeles. Today, we have a “small but mighty” HTS army, an arsenal of tools, and terrific clients across the country.

One of our favorite events is Day in the Life – a dress rehearsal for Day 1 of operations. It is a lot of work and loads of fun – very much like planning and implementing a wedding with all of the love and emotions that go with it! Our first Day in the Life event was in Northern California. It was a concept that we read about and researched. We thought, “Gee, this sounds great – let’s do it!” Little did we know what it would actually take! With an awesome client and grand ideas, we wrote patient scenarios in Excel, and imaginative graduate students/interns wrote scripts for the families. We purchased brown bags from CVS to hold our role tags, a far cry from our current HTS logo-imprinted giveaway bags. Along the way, we stumbled and made mistakes but we kept at it. We sent countless survey monkeys, reviewed and analyzed evaluations/responses, and went on spa retreats to unwind, recharge, and bounce ideas off each other. Slowly, we discovered and appreciated the power of teamwork. We divvy up the work, list our goals, create Subject Matter Experts (SME), tools, and a database, and always, encourage, support, and help each other.

To date, we have completed well over 100 events across the US and Canada. What is so great about going onsite for events such as Day in the Life is working with a team who can check each other’s work, and knows exactly what to do.Our clinical staff is superb! They help test our tools to ensure they are clinically-relevant and appropriate.

Every day, we learn, grow, laugh, and improve upon what we do. I love the small but mighty piglet but Steve Maraboli provides the insight to our reality – a juxtaposition of the challenges we face, and the successes we achieve on the road!

“Sometimes life knocks you on your ass… get up, get up, get up!!! Happiness is not the absence of problems, it’s the ability to deal with them.” – Steve Maraboli

Thank you everyone for your hard work, contributions, and love for all we do!

With heart-filled gratitude,

Kelly