HTS’s transition team is honored to be working with several healthcare facilities across the United States and Canada, including Keck Medical Center of USC’s newest addition to their Health Science Campus – The Norris Healthcare Center. Set to welcome their first patient this Fall, the new seven-level facility will include an outpatient surgery center, transplant clinic services, a women’s services clinic, an infusion center and the USC Urology Institute.

The HTS Team, led by Senior Project Manager Jeff Agner and Project Manager Hilda Nering, began the engagement at the end of 2016, and has been working with hospital and department leadership to ensure they are prepared to provide high-quality and safe patient care when Norris opens its doors. An HTS best practice is to meet with committee members once a month for transition-related meetings. Here, the team discusses key project updates, and reviews critical tasks that need to be completed prior to opening. This month, HTS met with the Education team to begin the orientation and training process, and to introduce HTS’s operational simulation process known as Day in the Life. The project team entered the second phase of workflow to map out the paths of travel for reclaimed materials and waste collection as well as public, staff, and vendor access to the facility. A Pharmacy Department workgroup was also formed to ensure that they are on the right track towards activation and licensure of their new space. Christina Olivarria, HTS’s Project Coordinator for Norris Healthcare Center, recently joined HTS’s onsite team. She is motivated by the support she receives from her two project managers. “It is such a rewarding experience being on this side of the project. Every day is a new lesson learned. Both Jeff and Hilda are great about explaining processes, and sharing best practices. The team at USC is very hands-on. They are excited to share their progress as they tackle the project’s activities.”

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