At HTS we want to be able to represent our company in the most professional manner to our clients. So how do we go about doing that? The 1st step to making yourself a professional vs. amateur is to decide who you ARE. What is your view of professionalism? Do you strive for high-quality work, value others, respect, individual and community kindness?
The next step is to discover what is your “who”? How do you look, talk, write, act and work in the workplace? As a professional in the workplace we need to examine ourselves to determine how we want to show up, whether it be at the hospital in a meeting with the CNO, COO, etc. or in the trailers on the construction management side. What does that look like?
One question that comes to mind is: what are HTS’s expectations? Are there dress code guidelines for onsite? Are they different for a hospital setting opposed to a construction crew? Some words of advice are to be cautiously conservative when going on site the first few times until you can evaluate the dress code at that particular site. Align your professional dress with that of the client. Some settings suits and jackets are preferred, others business casual is more prominent. For further guidelines here is a website www.wikihow.com/Dress-for-Work
The next step in professionalism is how well you articulate yourself to all contacts. Will you be clear in expressing your thoughts in times of trial as well as when things are going well? Are you best at spontaneous communication, or planned messages, and how can you develop in each? Research has determined three main skills that add the most value to our work, they are: teamwork, flexibility and communication. How are you applying these skills in your workplace?
In this day in age just about everything is electronic. But it is important to recognize the importance of addressing colleagues using both words and images. It is as simple as practicing email etiquette within the HTS community and your client. Words are powerful and by listening intently and acknowledging and validating those with whom you are speaking contributes to building the relationship that is so critical to a project’s success. When a question is directed to you that you are unsure of, defer it to a specific time so you can reference and use your resources to get the information you need. Use your resources on your team to help support you and also give support and build confidence with colleagues who need reassurance. The last critical point is the invaluable skill of summarizing. At HTS Transition Planning, there are rigorous hours of meetings with clients and it’s important to be able to take clear and concise notes. When working with your team be sure to review who will do what and by when. By defining that level of accountability, everyone wins.
The other side of the coin is how we use or create images. How do you appear to others? This could be as simple as being self-confident and focused in a meeting you are about to lead, even though you might be anxious or more concerned with a separate issue. Be aware of your surroundings and be professional by leaving whatever it is behind you at the door and move forward ready to be a part of the task at hand. A practical skill is to be aware of fears, anxieties, and ego and remain mindful of the content and process of the meeting at hand. We want to present an image of being open and approachable to our clients. If you always address clients by name, remember what is important to them and engage them by being present in the moment, this will create positive images and memories by the client.
These important guidelines are crucial when representing HTS. We especially want to be aware of the culture of the organizations we are servicing in the most ethical and professional way. We want to be reflected as the company that puts the client’s need first as our team helps to support bringing buildings to life!